Privacy Policy for United States Law Enforcement Foundation Inc.

Introduction

The American Police Hall of Fame and Museum (“we,” “us,” or “our”) is committed to protecting your personal data and ensuring your privacy. This Privacy Policy outlines how we collect, process, use, store, and share your personal information when you purchase tickets or interact with our website or at our venue. By purchasing tickets or using our services, you agree to the terms outlined in this Privacy Policy. This policy affects your legal rights and obligations, so please read it carefully.

1. Information We Collect

We collect and process personal information that you provide directly when you:

  • Purchase tickets online or at our venue.
  • Buy any associated products and services.
  • Opt-in to receive marketing communications.
  • Contact us via email, phone, or other communication methods.

Types of Data Collected:

  • Personal Identification Information: Full name, address, email address, and contact details.
  • Transaction Information: Information related to your ticket purchase and any associated products and services (excluding financial data - see below).
  • Marketing Preferences: Your preferences if you opt-in to receive marketing communications.

If you provide personal data about other individuals (e.g., if you register them to attend an event), you agree that you have notified them of this privacy policy and, where necessary, obtained their consent so that we can lawfully process their personal data in accordance with this policy.

All personal data you provide must be true, complete, and accurate. If you provide us with inaccurate or false data, and we suspect or identify fraud, we will record this.

You do not need to provide us with any personal data to view our event ticket shop. However, we may still collect information as described in the "Data We Automatically Collect" section of this policy.

When you contact us by email or post, we may keep a record of the correspondence, and we may also record any telephone calls we have with you.

2. Data We Automatically Collect

When you visit our event ticket shop, we, or third parties on our behalf, automatically collect and store information about your device and your activities. This information may include:

  • Device Information: Your computer or device's unique ID number, type of device, web browser, operating system, time zone, and language settings.
  • Usage Information: Statistical data about your browsing actions and patterns.

We collect this information using cookies and similar technologies in accordance with the "Cookies" section of this policy. We use the information we collect on an anonymous basis to improve our event ticket shop, events, products, and services, and for analytical and research purposes.

3. Financial Information

We do not store or process any financial information directly for online purchases. All financial transactions for online ticket purchases are securely processed through Stripe, and for on-premise payments at the venue, Lightspeed is the merchant of record. Stripe and Lightspeed collect your payment card details and process them in accordance with their respective privacy policies, which can be reviewed here for Stripe and here for Lightspeed.

4. How We Use Your Information

We use the personal information you provide for the following purposes:

  • Ticket and Event Management: To process your ticket purchases, confirm bookings, deliver associated products and services, and communicate with you about your visit.
  • Donation Management: Information related to ticket purchases may also be stored in Blackbaud’s Raiser's Edge CRM as all ticket purchases contribute to supporting ongoing programs and initiatives for law enforcement.
  • Customer Service: To respond to any inquiries, comments, or complaints you may have.
  • Marketing Communications: If you opt-in, we will send you updates about events, promotions, surveys, newsletters, and information about new events related to the American Police Hall of Fame and Museum. We retain a record of your consent.
    • You can choose to no longer receive marketing communications by contacting us at [Insert Email Address] or clicking unsubscribe in a marketing email. If you unsubscribe, it may take up to 5 business days for your preferences to take effect. We will retain your personal data for marketing purposes until you notify us that you no longer wish to receive marketing emails.
  • Legal and Regulatory Compliance: To comply with our legal obligations, such as anti-money laundering processes, and for audit purposes.
  • Improving Our Services: To enhance our event ticket shop, events, and the products and services we provide.

5. Lawful Processing of Your Personal Data

We process your personal data based on the following legal grounds:

  • Contractual Necessity: To fulfill our contractual obligations to supply you with tickets and associated products and services.
  • Legitimate Interests: For our legitimate interests in providing and improving our services, handling customer service requests, enforcing our terms and policies, and conducting marketing activities (with your consent where required).
  • Legal Compliance: To comply with legal obligations and respond to lawful requests from public authorities.

6. Sharing Your Information

We may share your personal data with:

  • Service Providers and Partners: Including payment providers, event ticketing providers, email communication providers, IT service providers, accountants, auditors, and lawyers who perform functions on our behalf in accordance with our instructions.
  • Third-Party Service Providers: Such as Ticket Tailor, Stripe, Lightspeed, and Blackbaud’s Raiser's Edge CRM, to facilitate ticket sales, process payments, and manage donations.
  • Legal and Regulatory Authorities: If required by law, such as in response to a court order, subpoena, or other legal processes, or to protect the rights, property, or safety of us or others.
  • Business Transfers: In connection with, or during negotiations of, any merger, sale of assets, consolidation, restructuring, financing, or acquisition of all or a portion of our business by or into another company.

7. Where We Hold and Process Your Personal Data

Some or all of your personal data may be stored or transferred outside of your state, province, or country, including to the United States. We take appropriate measures to ensure that your personal data is processed securely and in accordance with this privacy policy and applicable data protection laws.

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

  • If you register with us, we retain your personal data until you close your account.
  • If you receive marketing communications from us, we retain your personal data until you opt out of receiving such communications.
  • If you have purchased a ticket or associated products and services, or contacted us with a question or comment, we retain your personal data for 6 months following such contact to respond to any further queries you might have.

9. Security Measures

We process your personal data in a manner that ensures appropriate security, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage, using appropriate technical or organizational measures. All information you provide to us is stored on secure servers. Any payment transactions are encrypted using SSL technology.

Where we have given you (or where you have chosen) a password, you are responsible for keeping this password confidential.

However, you acknowledge that no system can be completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

10. Your Data Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right to Access: You may request a copy of the personal data we hold about you.
  • Right to Rectification: You have the right to correct inaccurate or incomplete information.
  • Right to Erasure: You may request that we delete your personal data, subject to certain exceptions (e.g., for legal compliance).
  • Right to Object to Processing: You may object to our processing of your personal data, especially for marketing purposes.

To exercise these rights, or any other rights you may have under applicable laws, please contact us at [Insert Email Address]. Please note, we reserve the right to charge an administrative fee if your request is manifestly unfounded or excessive.

If you have any complaints regarding this policy or our processing of your personal data, you may contact the appropriate supervisory authority in your jurisdiction.

11. Cookies

A cookie is a small text file containing a unique identification number that is transferred from a website to your device's hard drive. We use cookies and similar technologies to:

  • Recognize you when you return to our event ticket shop.
  • Personalize your settings and preferences.
  • Collect statistical data about your browsing actions and patterns.

Most browsers are initially set up to accept cookies. You can change your browser settings to notify you when you receive a cookie or to refuse cookies altogether. Please note that our event ticket shop may not function properly if you disable cookies.

We also use Google Analytics to monitor how our event ticket shop is used. Google Analytics collects information anonymously and generates reports detailing information such as the number of visits to the event ticket shop, where visitors generally came from, how long they stayed on the event ticket shop, and which pages they visited. Google Analytics places several persistent cookies on your device's hard drive. If you do not agree to this, you can disable persistent cookies in your browser settings.

12. Links to Other Websites

Our event ticket shop may contain links to other websites of interest. However, once you have used these links to leave our site, we do not have any control over those websites. Therefore, we are not responsible for the protection and privacy of any information you provide while visiting such sites, which are not governed by this privacy policy. You should exercise caution and review the privacy policy applicable to the website in question.

13. Jurisdiction and Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the State of Florida, USA. Any disputes arising under or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in Brevard County, Florida.

14. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page, with the updated date reflected at the top of the policy. You are responsible for regularly reviewing this policy to stay informed of any changes. If you continue to use our event ticket shop after the changes take effect, you will have accepted the updated policy.

15. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Email: jamie@uslef.org